Trade Help Desk (“we”, “us”, or “our”) provides a property maintenance and field service management platform. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Trade Help Desk is the data controller for the personal data we process. If you have questions about this policy or how we handle your data, contact us at privacy@tradehelpdesk.com.
2. Information we collect
- Account information (name, email address, company details)
- Property, job, quote, and invoice data you create in the platform
- Usage data and device information
- Files you upload (stored securely)
3. How we use your information
We process your personal data to:
- Provide and improve the Trade Help Desk service
- Manage jobs, quotes, invoices, and properties
- Send service-related notifications
- Communicate with you about your account
Our legal bases for processing under UK GDPR include performance of a contract, legitimate interests, and, where required, your consent.
4. Data sharing
We do not sell your personal information. We may share data with trusted service providers (such as cloud hosting and email delivery providers) who process data on our behalf under appropriate agreements. We only share data when necessary and in compliance with UK data protection law.
5. Data security
We implement appropriate technical and organisational measures to protect your data, including encrypted connections, secure authentication, and access controls. File uploads are handled via secure cloud storage.
6. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Object to or restrict processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at privacy@tradehelpdesk.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
7. International transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.
8. Contact
If you have questions about this Privacy Policy or how we process your data, email us at privacy@tradehelpdesk.com.